Industrial engineers co-author new book on service systems engineering

5/7/2018

UNIVERSITY PARK, Pa. – Professor Emeritus A. “Ravi” Ravindran, a world-renowned expert on operations research, along with Professor Vittal Prabhu, an expert on service enterprise engineering, are coauthors of a new book that emphasizes the application of operations research models to better design and manage service systems. 

Service Systems Engineering and Management, published by CRC Press, LLC and released in April, provides “state-of-the-art models, concepts and solution methods in the design, control, operation and management of service systems.” 

It also covers supply chain management, warehouse and distribution, financial engineering, revenue management in airlines, retail engineering, health systems and financial services. 

The book is the first of its kind as many service management textbooks tend to be geared toward the business school audience rather than engineering students.

Paul Griffin, St. Vincent Health Chair of Healthcare Engineering and professor of industrial engineering at Purdue University, is also a coauthor of the book. He previously was the head of the Harold and Inge Marcus Department of Industrial and Manufacturing Engineering at Penn State from 2009 to 2014.

Moreinformation about Service Systems Engineering and Management, including the option to order the book, can be found on the CRC Press website.

 

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MEDIA CONTACT:

Pamela Krewson Wertz

pmk128@psu.edu 

cover of Ravindran's new bookS ervice Systems Engineering and Management book

Service Systems Engineering and Management provides “state-of-the-art models, concepts and solution methods in the design, control, operation and management of service systems.” 

A. Professor Emeritus A. "Ravi" Ravindran

Vittal PrabhuProfessor Vittal Prabhu

 
 

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