**Journal Articles**

- G. Pang and Y. Zhou, 2018, "Two-parameter process limits for infinite server queue with dependent service times via chaining bounds", Queueing Systems,
**88**, (1-2)

- G. Pang and Y. Zhou, 2018, "Functional limit theorems for a new class of non-stationary shot noise processes", Stochastic Processes and their Applications,
**128**, (2)

- G. Pang and Y. Zheng, 2017, "Functional and local limit theorems for Markov-modulated compound Poisson processes", Statistics and Probability Letters,
**129**

- G. Pang, Y. Zhou and Jiankui Yang, 2017, "On functional limit theorems for alternating renewal processes", Operations Research Letters,
**45**, (2), pp. 145-150

- A. Arapostathis and G. Pang, 2017, "Infinite horizon average optimality of the N-network queueing model in the Halfin-Whitt regime", Mathematics of Operations Research

- H Lu and Guodong Pang, 2017, "Heavy-traffic limits for an infinite-server fork-join queueing system with dependent and disruptive services", Queueing Systems,
**85**, (1), pp. 67-115

- G. Pang and A. L. Stolyar, 2016, "A service system with on-demand agent invitations", Queueing Systems,
**82**, (3)

- G. Pang and Y. Zhou, 2016, "Two-parameter process limits for an infinite server queue with arrival dependent services", Stochastic Processes and their Applications,
**127**, (5), pp. 3110-3153

- G. Pang, H. Lu and M. Mandjes, 2016, "A functional central limit theorem for Markov additive arrival processes and its applications in queueing systems",
**84**, (3)

- H. Lu and G. Pang, 2016, "Heavy-traffic limits for a fork-join network in the Halfin-Whitt regime", Stochastic Systems,
**6**

- Guodong Pang and Y Zhou, 2016, "G/G/infinity queues with renewal alternating service interruptions", Advances in Applied Probability,
**48**, (3)

- H. Lu, G. Pang and Y. Zhou, 2016, "G/GI/N(+GI) queues with service interruptions in the Halfin-Whitt regime", Mathematical Methods of Operations Research,
**83**, (1)

- A. Arapostathis and G. Pang, 2016, "Ergodic diffusion control of multiclass multi-pool networks in the Halfin-Whitt regime", Annals of Applied Probability,
**26**, (5)

- H. Lu and G. Pang, 2015, "Gaussian Limits for a fork-join network with non-exchangeable synchronization in heavy traffic", Mathematics of Operations Research,
**41**, (2)

- G Pang and N Sandric, 2015, "Ergodicity and fluctuations of a fluid particle driven by diffusions with jumps", Communications in Mathematical Sciences,
**14**, (2)

- A. Arapostathis, A. Biswas and G. Pang, 2015, "Ergodic control of multi-class M/M/N+M queues in the Halfin-Whitt regime: asymptotic convergence results", Annals of Applied Probability,
**25**, (6), pp. 3511-3570

- G. Pang and O. Perry, 2014, "A logarithmic safety staffing rule for contact centers with service blending", Management Science,
**61**, (1), pp. 73-91

- G. Pang and D. D. Yao, 2013, "Heavy-traffic limits for a multiclass many-server queueing network with switchovers", Advances in Applied Probability,
**45**, (3), pp. 645-672

- G. Pang and W. Whitt, 2013, "Heavy-traffic limits for infinite-server queues with dependent service times", Queueing Systems,
**73**, pp. 119-146

- G. Pang and W. Whitt, 2012, "On infinite-server queues with batch arrivals and dependent service times", Probability in Engineering and Informational Sciences,
**26**, pp. 197-220

- G. Pang and W. Whitt, 2012, "The impact of dependent service times on large-scale service systems", Manufacturing & Service Operations Management,
**14**, (2), pp. 262-278

- G. Pang and W. Whitt, 2010, "Continuity of a queueing integral representation in the M1 topology", Annals of Applied Probability,
**20**, (1), pp. 214-237

- G. Pang and W. Whitt, 2010, "Two-parameter heavy-traffic limits for infinite-server queues", Queueing Systems,
**65**, pp. 325-364

- G. Pang and V. de la Pena, 2009, "Exponential inequalities for self-normalized processes with applications", Electronic Communications in Probability,
**14**, pp. 372-381

- G. Pang and W. Whitt, 2009, "Heavy-traffic extreme value limits for Erlang models", Queueing Systems:Special Issue: 100 Years of Queueing - The Erlang Centennial,
**63**, pp. 13-32

- G. Pang and W. Whitt, 2009, "Heavy-traffic limits for many-server queues with service interruptions", Queueing Systems,
**61**, pp. 167-202

- G. Pang and W. Whitt, 2009, "Service interruptions in large-scale service systems", Management Science,
**55**, (9), pp. 1499-1512

- G. Pang and M. V. Day, 2007, "Fluid limits of optimally controlled queueing networks", Journal of Applied Mathematics and Stochastic Analysis

- G. Pang, R. Talreja and W. Whitt, 2007, "Martingale proofs of many-server heavy-traffic limits for Markovian queues", Probability Surveys,
**4**, pp. 193-267

**Conference Proceedings**

- A Arapostathis, A Biswas and G Pang, 2015, "Optimal scheduling of a large-scale multiclass parallel server system with ergodic cost", 2015 IEEE Conference on Computer Communications (INFOCOM), pp. 954-962

- G Kesidis and G Pang, 2014, "Tit-for-tat capacity allocation for distributed delay management in peer-to-peer networks"

- B. Zhang, G. Pang and B. Zwart, 2014, "Refining piecewise stationary approximation for a Markov-regulated fluid queue", The 32nd International Symposium on Computer Performance, Modeling, Measurements and Evaluation. ACM SIGMETRICS,
**42**, (2)

- H. Lu, G. Pang and G. Kesidis, 2013, "Automated scheduling of deferrable PEV/PHEV load by power-profile unevenness", IEEE International Conference on Smart Grid Communications, Vancouver, Canada

- W. Kang, H. Lu and G. Pang, 2013, "Fluid approximations of many-server queues with delayed feedback and heterogeneous service and patience times", Workshop on Mathematical performance Modeling and Analysis (MAMA) in conjunction with ACM Sigmetrics,
**41**, (3), pp. 46-48

- G. Pang, G. Kesidis and T. Konstantopoulos, 2012, "Avoiding overages by deferred aggregate demand for PEV charging on the smart grid", IEEE ICC 2012 Selected Areas in Communications Symposium: Smart Grids

- A. Kurve, Guodong Pang, G. Kesidis and G. de Veciana, 2012, "Decentralized capacity reallocation for a loss network",
*IEEE 46th Annual Conference on Information Science*